Terms and conditions

Terms

Welcome to rkdco.com and thank you for shopping with us.  These Terms and Conditions govern the purchase of any product via rkdco.com. By seeking to purchase product from the Website, you agree to be bound by these terms and conditions and the Terms of Use Agreement, the Privacy Policy. The Website is owned and operated by RKD – T/A Grice Trading International LTD. Should you have any questions, please contact our Customer Service team prior to ordering from this Website.

General

We will always attempt to be as accurate as possible, however we are unable to warrant that product prices or descriptions or other content of the Website is accurate, complete, reliable, current or error free.

• Please note that colours may vary slightly from those displayed by your monitor.
• We are unable to redirect or stop orders once an order has been placed.

Product availability

The Website offers product for sale that we expect to be in stock and available for dispatch from our distribution center.  In the event that a specific style is currently sold out, SOLD OUT will be displayed instead of the ADD TO CART feature and if a specific size or colour is not listed, it is out of stock and not available for purchase.

In the unfortunate circumstance where a product you wish to order becomes unavailable, we will advise you so you can consider an alternative product. Please note that products in your shopping basket are not reserved and may be purchased by other customers. Unfortunately we are unable to accept back orders, rain checks or lay-buys on website orders.

Payment

Prices of product, services and other charges displayed on Website are current at the time of display. These prices are subject to variation. We accept payment via Bank Transfer, Paypal and Visa and MasterCard, or such other methods we may accept in the future. Payment is debited from your card at the time of your order. All prices are shown in US dollars. All transactions will occur in US dollars.

GST / taxes / fees

A charge accounting for sales tax is included in the retail price shown. You may incur additional currency conversions fees or other fees from your bank. Please check with your bank before ordering. All Import Duty and Sales tax if any is to be paid by the purchasing customer.

Your order

All orders are subject to acceptance by RKD and availability.

After you place an order, you will receive either an order confirmation or an order cancellation email:

• Order Confirmation: This email confirms that we have received your order and that your payment has been received.  This email will include an individual order number.
• Order Cancellation: This email will notify you that product you have sought to purchase is unavailable. We expect this to only occur rarely as we update the stock levels on the Website on a regular basis. In the event that this does occur, our customer service team will give you the option of a refund (for the unavailable product) or choosing another product from the Website.  An order confirmation is NOT an acceptance of your order, just a confirmation that we have received it and that payment has been approved. Our customer service team will send you a further email confirming shipment of your order. We retain ownership of the title to the product that is the subject of your order until the later to occur of receipt of payment, or delivery of the product to your specified address.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn.  We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Cancellations

By Us:

We reserve the right not to provide product or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights. If your order is cancelled, you will receive an email from us. It will explain the reasons for the cancellation.  You will not be billed for any order we cancel.  Once an order is cancelled, it cannot be reprocessed and must be submitted again via the Website. Where you have provided a contact phone number with your order, we may try to contact you by phone to discuss your options.

By You:

Once an order has been submitted by you it cannot be cancelled, unless the order has not been dispatched from our distribution centre. If you need to cancel or change an order, please contact our customer service team immediately and provide them with your order number and the details of your requested instructions.  We will use reasonable endeavours to accommodate your request however cancellation of the order is within our sole discretion.  Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (see below). Where you cancel an order and we provide you with a refund, we will reduce your refund by US$10 to cover our administrative costs.

Terms of use agreement

This Website, www.rkdco.com is owned and operated by Grice Trading International LTD.

By using the Website, you agree to be bound by all the terms and conditions contained in this Terms of Use Agreement (“Agreement”). Please read this Agreement carefully. By using the Website you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Website.  In addition, when you use any current or future version of the Website, you also will be subject to the terms and conditions of this Agreement, which may include as relevant, the Terms of Use Agreement (“Agreement”), Privacy Policy. Please print a copy of this Agreement for your records.  We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those in a new Terms of Use Agreement. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement.  You should visit this page periodically to learn of any changes to this Agreement.

User comments

We welcome your comments about the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us, whether through the Website, e-mail, facsimile, mail or other means, shall be and remain the exclusive property of RKD. Your submission of any such Comments shall constitute an irrevocable assignment to RKD of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. As such, RKD and any of its affiliates will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments which you do not intend to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Privacy

Please review our Privacy Policy, which also governs your visit to the Website, to understand our privacy practices. The terms and conditions of our Privacy Policy are incorporated herein and made a part of this Agreement.

Trademarks

RKD is a registered trademark.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all RKD products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to RKD or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Website confers on you any license or right under any patent or trademark of RKD, its affiliates or any third party.

Copyright

All copyright rights in the text, images, photographs, graphics, user interface, music and other content provided on the Website, and the selection, coordination, and arrangement of such content, are owned by RKD and its affiliates to the full extent provided under the international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Website for any purposes. Nothing stated or implied on the Website confers on you any license or right under any copyright of RKD and its affiliates.

The Website and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Website, or use the contents of the Website in litigation, or for any commercial or promotional purposes, without the express written consent of RKD and its affiliates or its lawful successors and assigns. For usage permission, please contact us via email at info@rkdco.com

Notice of copyright infringement

1. RKD respects and honours the intellectual property of others.

If you believe that your work has been copied and is accessible on the Website in a way that constitutes copyright infringement, please provide our customer service department info@rkdco.com with the following information:

2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the allegedly infringing material on the Website that is requested to be removed;
4. Your name, address, and daytime telephone number, and an email address if available, so that RKD may contact you if necessary;
5. A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
7. An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.

License and website access

RKD grants you a limited, revocable and nonexclusive license to access and make personal use of the Website but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RKD. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither the Website nor any portion of the Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RKD. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RKD and its affiliates without express written consent of RKD. You may not use Meta tags or any other hidden text using RKD’s name or trademarks without the express written consent of RKD. Any unauthorized use will immediately terminate the permission or license granted by RKD. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Website so long as the link does not portray RKD or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by RKD in its sole discretion. You may not use any RKD logo or other proprietary graphic or trademark as part of the link without express written permission of RKD. You may not make any other part of the Website, other than the home page of the Website, available as part of another service by “deep linking,” or otherwise, without prior written permission from RKD.

Third party and co-branded websites

The Website may contain hyperlinks (“links”) to websites operated by persons or entities other than RKD (“third-party Websites”) or to co-branded websites operated by a third party, including affiliates (“co-branded Websites”). We provide such links for your reference and convenience only. A link from RKD to a third-party Website does not imply or mean that we endorse the content on that third party or co-branded Website or the operator or operations of that Website. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Websites to which you might link from the Website.

RKD IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.

Your responsibilities

You agree to comply with all applicable laws in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from RKD. As a condition of your use of the Website, you warrant that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other interaction with the Website or any co-branded Website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other interaction with RKD or any co-branded Website at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other interactions. By using the Website, you agree not to violate or attempt to violate the security of the Website, including, by way of illustration but not limitation, actions such as accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.

Product information

RKD attempts to be accurate in describing its products. We do not warrant that product descriptions or other content of the Website are complete, reliable, current, or error-free, the prices displayed on the Website are quoted in US Dollars.

Disclaimer of warranties and limitations on liability

THE WEBSITE IS PROVIDED BY RKD ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RKD MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE WEBSITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE WEBSITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RKD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT WILL RKD, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE WEBSITE OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO RKD THROUGH THE WEBSITE; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DICLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, indemnify, and hold harmless RKD and its affiliates, successors and assigns, and its and their respective directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by RKD arising out of or relating to your use of the Website, your violation of this Agreement, or your violation of any rights of another. 
Miscellaneous Legal Provisions

We may discontinue the Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Website at any time for any reason, without notice. We may discontinue or restrict your use of the Website at any time for any reason, without notice.  You agree that no joint venture, partnership, employment, or agency relationship exists between you and RKD as a result of this Agreement or your use of the Website. Nothing contained in this Agreement is in derogation of RKD’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by RKD with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of RKD to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision. Subject to any additional terms published on this Website, this Agreement is the entire and final Agreement regarding the Website and its content, and supersedes any prior or contemporaneous communications between RKD and you regarding the Website and its contents.

All rights not expressly granted herein are hereby reserved to RKD.

Promotions

• Promotions, discounts and promotional codes are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
• Promotions cannot be combined with other promotions.
• Promotions do not apply to, shipping, taxes or duties or similar services.
• Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
• For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
• If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
• If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
• Promotional items are available only while supplies last; there is no rain checks on sold out stock
• RKD has the ability, at its sole discretion, extend or terminate a Promotion at any time.

RKD has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.

Custom headwear

Please be advised that by ordering custom headwear you have agreed and accepted all provisions below:

Return policy

Take note that CUSTOM HEADWEAR SAMPLES/ORDERS, as is stated in the terms and conditions that you agree upon at the time of ordering are NOT REFUNDABLE. RKD will revise headwear samples, depending on the nature of the request, however once the CUSTOM HAT ORDER has been accepted and finalized – no additional work will be carried out on the order.

Important notice to custom hat customers

Please be advised that because of the immense amount of time and commitment that goes into building custom hats, including, but not limited to, purchasing of specific materials, custom pattern cutting which renders material unique to client’s specific order, creating of special blocks, employment of specialized craftsmen and individual field research, you cannot cancel an order once it has been processed by our RKD staff. By placing a custom hat order with us, you accept and agree to the terms and conditions in this agreement, and by doing so, accept and understand that you have entered into a legal and binding agreement. RKD therefore has the right, where applicable to use any and all legal recourse if the customer attempts to default on their legal and binding obligations.

Tolerance

Please be aware, that all RKD headwear are cut and Sew pieces. So please keep in mind, that not all headwear construction will be exactly alike. There will possibly be up to a 5% tolerance ratio.

Shipping – “rush” items

If in the case that your RKD order needs to be shipped by a specific date the client agrees, accepts and understands, RKD is not responsible, if your order has been delayed because of clients instigated changes or due to Customs holds. Our staff will make every effort to keep you informed on the whereabouts of your order, and/or any delays that may occur; and of course you are more than welcome to contact us via e-mail info@rkdco.com However, the delay of an item for reasons outside our control (including, but not limited to, acts of God, special material delays, re-do’s of samples or orders, material exchanges, need for special hat blocks or other custom equipment to create your hat, shipping delays, equipment failure, etc.) cannot constitute a default, and a void of your headwear order. You will receive your order as quickly as we are humanly able to.

Damage in shipping

RKD makes every effort to insure the safe shipping of your order. However, once the merchandise leaves our warehouse and is in the hands of our shipping providers the condition of your order when it arrives at its destination is beyond our control. All our hats are Insured, so if you do receive a hat from us that is damaged in shipping, simply contact us to let us know what the problem is and return the hat in the original packaging, we will then determine how we can resolve the issue. If your order arrives damaged, it does not constitute in any way “defective” merchandise, and we will not refund the purchase price for said damage. Client understands, agrees and accepts that it is their responsibility to send the damaged merchandise back to RKD.

Client changes

RKD will in most cases send images of embroidery sew outs, screen print details and other trims and embellishments to client via e-mail for their approval. If the client continues to ask for changes to the said order, RKD will accept no responsibility for delays in production or shipping, and therefore the client agrees, accepts and understands that they cannot instigate any refund or chargeback. This is especially prevalent if changes made by the client are beyond the original scope of the order as stated on our official quote. Because conceptualization of designs are extremely subjective, and can be subject to infinite interpretation, Client agrees, accepts and understands that such disputes as to the artistic “matching” of the final RKD product with the original concept (in text and/or photo), shall be solely the discretion of RKD, and that our decision is final.

Cancelling of order

As stated in this these terms and conditions, client agrees, understands and accepts that orders cannot be cancelled or refunded. However in some cases if an order is cancelled within 24 Hours, and work had not been started on the order, and/or material ordered, RKD may refund the order depending on the situation. This refund is subject to a 10% restocking and/or reprocessing fee.

Policy details: custom headwear orders

Custom Headwear Orders are NOT refundable.
Please be aware that custom headwear and other special hats take between six to eight weeks to create (unless specified otherwise). This timeline DOES NOT INCLUDE SHIPPING TIME. Shipping options (i.e.: DHL, TNT or our specific freight forwarder etc.) refer to shipping after the order is completed. Shipping costs related to shipping to your business or residence on all Custom headwear will be determined based on the final weight and dimensions of the order and the shipping service preferred (shipping is not included in your order price).

By placing an order for custom headwear, you ACCEPT and AGREE to abide by all the terms and conditions as stated. Furthermore, you again are agreeing and accepting all terms and conditions as set forth in this service policy, including but not limited to our return policy, which legally binds you to all terms and conditions set forth herein. This includes but is not limited to the provision of our “Total Satisfaction Guarantee” as stated in our service agreement.

Customers responsibility of communication

If the client receives a custom headwear order and is not satisfied with the quality of the goods, it is the client’s responsibility to contact RKD, via e-mail within 24 hours of receiving the order.  It is the client’s responsibility to actively participate in communicating with RKD as to what is wrong with the custom headwear order. If we do not hear from the customer within 24 hours, we will assume that the customer is satisfied with the goods.

Advertising release

RKD reserves the right to use images of products manufactured within our factory for marketing and promotional purposes, The client can specifically requests for the removal of their product images in writing to info@rkdco.com.